Cyber Security Awareness Month: New Guidance for Care Providers

As we observe Cyber Security Awareness Month, the importance of safeguarding sensitive data in the healthcare sector cannot be overstated. In light of this, Better Security, Better Care has released new guidance aimed at helping care providers effectively respond to and recover from cyber security incidents. This initiative is particularly crucial for small and medium-sized care providers, who may underestimate their vulnerability to cyber attacks.

The Misconception of Safety

Many smaller care providers operate under the assumption that they are not attractive targets for cyber criminals. Daniel O’Shaughnessy, Head of Programme Delivery for Better Security, Better Care at the Digital Care Hub, addresses this misconception directly. He states, “We’ve heard smaller providers say, ‘We’re not of any interest to a cyber criminal – we won’t get attacked.’ But what they don’t realise is that they can still be a victim, even if they are not the primary target.”

This is a critical point. Cyber attacks can occur through third-party software systems that care providers rely on. If these systems are compromised, the repercussions can be severe, including blocked staff rosters, inaccessible medication records, and the potential for sensitive data leaks that could lead to identity fraud.

The Importance of a Business Continuity Plan

O’Shaughnessy emphasizes the necessity of having a robust business continuity plan in place. Such a plan should outline the steps to take when digital systems fail. “It’s always better to plan ahead – but we know it can be difficult to know what to do in the midst of a crisis,” he explains. The newly published guidance aims to equip care providers with the tools they need to navigate these challenging situations effectively.

Immediate Response to Cyber Incidents

The guidance, launched at the Care Show, is primarily directed at individuals responsible for data security within care organizations. It provides a clear framework for the immediate response to a cyber incident, which includes:

1. Assessing Security Software: Check antivirus alerts and server logs to identify the specifics of the attack. If the cause is unclear, run a full scan with your antivirus software and document the results. If no threats are found, consider using an alternative antivirus program.

2. Preserving Evidence: Do not turn off the affected computer. Instead, log off and isolate the device from the network to prevent further disruptions. This can be done by removing the network cable or switching to ‘airplane mode’ if connected to Wi-Fi.

3. Communication: Reach out to your software suppliers to determine if they or other care providers are experiencing similar issues. Understanding the broader context can help in formulating a response.

Recovery Phase: Steps to Take

Once the immediate crisis has been addressed, care providers should focus on recovery. This phase involves:

1. Implementing the Business Continuity Plan: Ensure that you have access to essential documents and work closely with IT suppliers to assess the situation. Depending on the incident, this may involve replacing infected hardware, restoring data from backups, or remotely wiping data from lost or stolen devices.

2. Recovering Hacked Accounts: Check for any hacked online accounts, including email and social media. Change passwords, log out of all devices, and set up multi-factor authentication to enhance security.

3. Consulting Cyber Security Experts: If you need to engage a consultant, ensure they are reputable and meet your specific needs. The National Cyber Security Centre offers a list of assured services that can guide your selection.

Additional Resources

To further assist care providers, the guidance includes two downloadable resources:

• How to Spot a Cyber Attack: A checklist designed to help care and administrative staff recognize potential cyber incidents and know whom to contact within the organization. Providers can customize this document by adding their data security lead’s details.

• Cyber Security Incidents Form: A form to help data security leads gather essential information as soon as a cyber incident is suspected.

Both resources are available on the Digital Care Hub website at www.digitalcarehub.co.uk/cyber-security.

Upcoming Webinar

For those looking to deepen their understanding of data security, a webinar titled “Data Security and Protection Toolkit” will be held on November 19, 2024. This session will cover critical aspects of responding to cyber security incidents and is an excellent opportunity for care providers to enhance their preparedness.

Conclusion

As cyber threats continue to evolve, it is imperative for care providers—regardless of size—to take proactive measures in safeguarding their digital environments. The new guidance from Better Security, Better Care serves as a vital resource for organizations to prepare for, respond to, and recover from cyber incidents. By prioritizing cyber security, care providers can ensure better security and, ultimately, better care for their clients.